Knowledge Base
Best Practices
Tips for organizing your knowledge base for the best AI answers.
Document Organization
Use Clear Structure
- Use headings (H1, H2, H3) to organize content
- Keep sections focused on one topic
- Use bullet points and numbered lists for clarity
Keep Documents Updated
- Remove outdated documents — stale information can confuse the AI
- Re-upload when content changes significantly
- Smaller, focused documents work better than one giant file
Optimize for Retrieval
The AI splits your document into chunks of ~4000 characters. Structure your content so each section makes sense on its own — this helps the AI retrieve the most relevant information.
What Works Well
| Content Type | Example | AI Performance |
|---|---|---|
| FAQs | "How do I reset my password?" | ⭐⭐⭐⭐⭐ Excellent |
| Product docs | Feature descriptions, specs | ⭐⭐⭐⭐⭐ Excellent |
| How-to guides | Step-by-step tutorials | ⭐⭐⭐⭐ Great |
| Policy docs | Terms, privacy, compliance | ⭐⭐⭐⭐ Great |
| Meeting notes | Unstructured discussions | ⭐⭐⭐ Good |
What to Avoid
- Scanned images without OCR — The AI can't read image-only PDFs
- Very long documents (500+ pages) — Split into smaller files
- Duplicate content — Remove redundant documents
- Sensitive data — Don't upload passwords, API keys, or personal data