Knowledge Base
Upload Documents
Upload files to your assistant's knowledge base for AI-powered answers.
This page is for assistant admins. For end-user uploads from the Web App, see Web App > Knowledge Base.
Supported File Types
| Format | Extensions | Notes |
|---|---|---|
.pdf | Text extraction + optional OCR | |
| Word | .docx | Full formatting support |
| Excel | .xlsx, .xls | Spreadsheet data extraction |
| Text | .txt | Plain text |
| Markdown | .md | Markdown formatting preserved |
How to Upload
- Go to Knowledge Base in the sidebar of the Admin Panel
- Click Upload Documents or drag and drop files
- Wait for processing:
- Document parsing and text extraction
- Text chunking (split into searchable segments)
- Embedding generation (AI converts text to vectors)
- Status will show Completed when ready
Processing time depends on file size. A 50-page PDF typically takes 10-30 seconds.
Document Limits
Document limits depend on the owner's plan and current platform configuration. See Plans & Pricing for the latest limits.
Managing Documents
- View — Click a document to see its details and chunks
- Delete — Remove a document from the knowledge base
- Re-upload — Delete and re-upload to update content
For best results, upload well-structured documents with clear headings and sections. The AI uses these to organize information for retrieval.